Code
5103

Duration
16 Hours

Description
The ITIL (Information Technology Infrastructure Library) is a set of concepts we can use to analyze and manage information technology services, developments and operations. These concepts include (among others) comprehensive checklists, tasks and procedures we can tailor to our needs. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC).

Population
System Analysts.

Objectives
Become familiar with the ITIL and be capable of using it in your organization.

Prerequisites
Practical experience in managing information systems.

Topics
Introduction to ITIL
Service Management Overview
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Release Management
Service Support
Service Delivery
Service Management
Security Management
Infrastructure Management
Cost Management
Software Assets Management
Applications Management
ITIL Alternatives
ITIL Certifications